UNITEK International Group Limited (hereinafter referred to as us) only accepts exchange/return of products purchased on this website www.unitek-hk.com. For UNITEK products purchased from online stores or stores outside this website, please contact the responsible agent directly. We do not handle returns or exchanges on orders outside of www.unitek-hk.com.

Before ordering, customers are responsible for carefully checking all product information (including product model, specification, function and price).

When the customer receives the product, please check immediately whether the product is complete. If quality problems are found within two years after purchase, we provide free replacement services.

If you find a product quality problem, please bring the product together with the receipts back to our Kowloon Bay office address: Room 02, 16/F, Phase 3, Enterprise Plaza, 39 Wang Chiu Road, Kowloon Bay, otherwise we will not be able to handle the exchange procedure for you. We will test the operation of the product on our side. Once it is determined to be a product quality problem, we will replace it with a new product of the same model for the customer on the spot.

In case of disputes, UNTIEK International Group Limited reserves the right of final decision.